F A Q’ S
How do we book?
Please start by completing the enquiry form on our contact page with as much information as possible. Once we have received your form and checked our availability, we will get back to you to discuss further and confirm your appointment.
We will then start with your consultation. This can be done over TEAMS or face to face (if you are local to the Vale of Glamorgan). We both need to get to know each other and I want to hear everything about what you have in mind visually and have tonnes of detail in order to bring your items to life for your event. I want to know everything about your event and its journey, whether this be a proposal or how you’ve kept the surprise for a surprise party!
Once we have confirmed details, I will send you a quote through our online portal. We can make as many adjustments as you like beforehand until you’re happy. Once you’re happy, you can accept the quote, sign the contract, pay a deposit and you’re all booked in and ready to go!
Do you require a deposit?
To secure your date and the hire items or services you require for your event, we will take a £80 deposit for hire items and a £50 deposit for any stationery such as invitations or on the day stationery (menus, reserved signs etc). If your invoice includes both hire and purchase items, an £80 deposit will be required at time of booking.
This balance is non-refundable and would be taken from your final balance.
The deposit ensures your date is held and any paper samples, acrylic, etc can be ordered for your items.
The remaining balance is then required 3 months before your wedding date. If your event is within 3 months of booking in with us, or if you’re items are for purchase only, then a full balance payment is required at time of booking.
When will you need to know final numbers and design choices?
You can make as many changes as you like before anything is made or goes to print.
Ideally..
For stationery; any changes should be made as soon as possible as once your design is finalised it is sent to print and changes cannot then be made.
For signage; all numbers and wording needs to be finalised 4-6 weeks before your event date in order for the designs to be made.
How far will you travel?
We are based in the Vale of Glamorgan just outside of Barry, South Wales but we are willing to travel to your dream venue for your event. Please let us know as much detail as possible on your enquiry form.
We do charge a mileage fee but this would all be discussed beforehand in your consultation.
Do you have public liability insurance?
Yes and our documents can be provided to yourselves or venues upon request.
Will you liaise with the venue to arrange set up and collections?
Yes of course, we will take care of any details with the venue so once your items are finalised with us you can relax knowing it will all be taken care of.
How will my stationery such as invitations be sent to me?
Any stationery such as invitations will be sent via DPD and would be sent using a tracked/signed for service. If, on the off chance, your items are lost in transit, we will do all we can to help out to make sure you get a replacement as quickly as possible whilst opening a case with the service provider.
If you are local to the Vale of Glamorgan, we can also arrange for myself to hand deliver your items to you or for you to collect from our address.