T&C’ S

1.  Booking, Payments and Invoicing.

To secure your date and the services you require for your event, we will take a £80 deposit for any hire items and a £50 deposit for any stationery items. If your invoice includes both hire items and stationery items, an £80 deposit will be required at time of booking.

Full payment is required at time of booking for any purchase items such as signage or any items that need to be sent via DPD as they cannot be set up in person by TaylorLouiseDesign.

This balance is non-refundable and would be deducted from your final balance.

The deposit ensures your date is held and any paper samples, acrylic, etc can be ordered for your items.

The remaining balance is then required 3 months before your wedding date for hire items and the remaining payment for stationery items would be required before items are printed. If your event is within 3 months of booking in with us, then a full balance payment is required at time of booking for hire items.

Payments are currently accepted via our invoicing system Dubsado/Stripe or through direct bank transfer.

A signed terms and conditions agreement/contract is required at booking for all items.

2.  Cancellation Policy.

In the case of full cancellation:

As TaylorLouiseDesign provides a personalised product that cannot be reused or resold, cancelled orders following the Client's approval of the final proof cannot be refunded.

Should the Client choose to cancel their order in full once design work has started and proofs have been exchanged, but prior to final approval, then a 50% refund will be issued of payments that have already been made. In the case of a deposit payment only (leaving an outstanding amount due), deposits are non refundable regardless of any cancellation.

In the case of partial cancellation:

Should the Client choose to reduce the value of their order by cancelling pre-agreed items or make any other decisions that subsequently reduces the value of their order below their original balance paid, then the Client will be refunded for the value of cancelled items up to a maximum refund of 50% of the original order value. The Client remains liable for 50% of the original order value, despite the amount of items cancelled.

3. Pricing

Pricing is supplied to the Client by TaylorLouiseDesign during the enquiry process. Current pricing for the majority of products can also be viewed on TaylorLouiseDesign's website.

TaylorLouiseDesign reserves the right to amend pricing at any time.

4. Copyright

All designs are the property and copyright of TaylorLouiseDesign and may not be reproduced by the Client or any third party without prior written consent from TaylorLouiseDesign. Any improper or illegal use of the stationery, artwork or designs will be pursued legally. The Client is responsible for ensuring that any material provided for inclusion in their stationery does not breach any third party copyrights, and the Client indemnifies TaylorLouiseDesign against any action brought against the business in the event of any such breach.

5.  Equipment

All rented equipment and decor are the property of TaylorLouiseDesign and must remain onsite at the agreed venue. The Client is responsible for all losses due to theft, vandalism, misuse or damage of equipment caused by the Client, their guests or venue staff. In the event the equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s) within 7 days of the event taking place. All rented equipment and decor will be inspected by TaylorLouiseDesign upon collection. We understand that general wear and tear may incur and these will not be chargeable.

6.  Travel/Mileage/Miscellaneous Fees

A mileage fee will be charged as follows:

0-50 miles round trip to venue from CF624JL = included in price.

51+ miles round trip to venue from CF624JL = 50p per mile.

Mileage is worked out on Apple Maps and charged at a "full round trip" rate.

Costs incurred for travel and delivery of the service are to be paid by the Client. That may include, but are not limited to, parking, valet, tolls, etc. All costs will be added to your final invoice or for unexpected costs on the day, this will be billed to you on the day of your event to be paid within 7 days. All receipts will be forwarded to the Client.

7.  Rental Duration & Care of Equipment

This agreement begins at the stated time and date agreed with Client/venue, and will remain in full force and effect until the equipment is returned to/collected by TaylorLouiseDesign. It is agreed that TaylorLouiseDesign will collect the equipment on the agreed date and time (agreed with Client and Venue) unless the agreement is terminated earlier.

It is agreed that the equipment must only be used in a proper and careful manner consistent with TaylorLouiseDesign's instruction and/or as the equipment was originally designed. Normal wear and tear is to be expected, especially if items are placed outside.

8.  Proofs

All proofs will be sent to the Client via email/whatsapp. The information included within the design is to be provided by the Client. As such, it is the responsibility of the Client to proof read and check the spelling, grammar, punctuation, the correctness of any information before approving the proof and giving TaylorLouiseDesign instruction to print.

TaylorLouiseDesign does not take responsibility for any designs which are signed off and subsequently printed with typing or layout errors and will therefore not be liable for any resulting costs. TaylorLouiseDesign therefore strongly advises that you check your stationery thoroughly before approval.

Please note that the colours that you see on your screen will vary from the printed results due to the difference between the digital display of colour on a lit screen and the colouring of ink on paper. We therefore cannot guarantee an exact match to a specific colour swatch.

TaylorLouiseDesign strongly advises a dark ink colour of all text to ensure legibility. Should the Client insist on a lighter colour for text, TaylorLouiseDesign does not take responsibility for illegibility or printing issues that arise from the Client's decision.

Proofs will be provided to the Client in the design that they have chosen. Amendments to proofs should be made within a reasonable timeframe to ensure that the Client's order can be completed within their production slot. TaylorLouiseDesign does not accept responsibility for any orders that experience a delay in delivery due to untimely communication during the proofing process. Should a Client's amendment request be deemed by TaylorLouiseDesign as a significant, bespoke change to the chosen design, then additional charges may apply.

9.  Equipment/Decor Delivery

The equipment/hired items shall be delivered to chosen agreed venue and collected by TaylorLouiseDesign at the stated and agreed time and date with couple and venue. TaylorLouiseDesign will inspect equipment upon collection to ensure there is no damage. All damage costs will be billed to the Client as stated above in clause 5. This also includes any missing items.

All items will need to be finalised 8 weeks before your event date. At this time, if no contact has been made on the clients behalf after receiving multiple emails/messages from TaylorLouiseDesign or if no details have been received by TaylorLouiseDesign, your items will be cancelled and deposit/monies will NOT be returned to you as stated above. If longer time is required, a mutual agreement can be discussed. 

10.  Termination

TaylorLouiseDesign reserves the right to terminate this agreement with immediate effect if the Client is in breach of any of the terms listed above, shows any harassment/bullying or antisocial behaviour or fails to make payment when due.

TaylorLouiseDesign reserves the right to cancel an order at any time.